Need help? Not sure about a product, or require more information? Everything you need to know can be found below.

If you do need further help, you can always give us a call on 0800 103 2709.

Returns

1. E-mail info@elektrostore.co.uk with your order number, reason for returning an item and detail which items you will be returning.


2. Send your item(s) back to: Elektro Store Returns, North Bridge Place, Frog Island, Leicester, LE3 5AG.


3. Your refund will be processed within 28 working days.


See full Terms & Conditions.

Novo Rad

Yes, all Novo Rad heaters come as standard with a fully programmable wireless thermostat.
You can find the full user manual here, which includes everything you need to know about the Novo Rad heaters. Re-pairing instructions are on pages 18 and 19.
You can find the full user manual here, which includes everything you need to know about operating the Novo Rad heaters.

Eko Rad

You can download full installation instructions here.
You can download all of the instructions here.